We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes — all of our **Aluma Gift Bundles** include **complimentary UK next day delivery**, as part of the complete gifting experience. From thoughtful wrapping to doorstep delivery, it’s all included.For other purchases, we offer free standard UK delivery on orders over £150

We currently ship across the United Kingdom. However, we’re working on expanding our delivery options to select international destinations very soon.

We prepare and pack orders quickly, so if you'd like to cancel, please get in touch as soon as possible.
If your order hasn’t yet been packed or shipped, we’ll be happy to cancel it and issue a full refund. Please email us at support@alumahome.co.uk with your order number and allow up to 72 hours for a response.

Please note: While we’ll do our best to accommodate changes, we can’t guarantee modifications once an order is being processed.

Many of our pieces are released in limited runs and tend to sell out quickly due to high demand. We focus on thoughtful curation over mass production — which means once an item is gone, it may not return.
If you have your eye on something special, we recommend signing up for restock notifications on the product page. That way, you’ll be the first to know if and when it becomes available again.

Yes. Selected Aluma pieces are available on pre-order due to high demand or limited-batch production.

Pre-orders allow you to secure an item before it sells out again.

All pre-order items have a clear dispatch window displayed on the product page, for example:

“Pre-Order: Ships between 18 January – 28 January.”

Our pre-order window is typically 2–3 weeks, depending on production and incoming stock.

We always provide a safe buffer to ensure your order arrives on time and in perfect condition.

Pre-orders allow us to:

• Offer limited, hard-to-find décor pieces
• Produce in small luxury batches with higher quality control
• Reduce waste and avoid mass manufacturing
• Ensure every item is finished, inspected, and hand-wrapped with care

It also guarantees you don’t miss out on bestselling items.

Yes — you can cancel anytime before your order ships and receive a full refund. Please email us at support@alumahome.co.uk with your order number and allow up to 72 hours for a response.

Once your order has been dispatched, our normal returns policy applies.

Yes. To reduce waste and packaging, all items in an order are shipped together.

If you would like in-stock items sooner, please place a separate order.

You’ll receive an email with tracking information as soon as your order is dispatched.You’ll receive an email with tracking information as soon as your order is dispatched.

If there are any unexpected changes to the dispatch window, we will contact you immediately.

We work closely with our production team to ensure all items ship within the promised timeframe.

Find all exchange information here

You may return your order within 30 days of delivery, provided it is unused, in its original condition, and returned with all original packaging.

Please note that return shipping costs are the responsibility of the customer, and a £5 handling fee will be deducted from your refund.

Please find all returns information here

We’re happy to accept returns on most sale items, provided they are unused, in their original condition, and returned within **30 days** of delivery.

However, please note that final sale or clearance items are non-returnable, and this will always be clearly stated on the product page at the time of purchase.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

Enjoy a stress-free 30-day return on your purchase. If the product doesn't meet your luxurious expectations, simply send it back to us. While we ask that you cover the return postage, Aluma Home will happily take care of the cost if the item is proven to be faulty, subject to the conditions outlined in our full returns policy here. here.