At Aluma, some of our pieces are available to purchase on pre-order due to high demand and our small-batch, limited production approach.

Pre-ordering allows you to reserve an item before the next batch arrives and guarantees availability for our most sought-after designs.

 

 

 

What is a Pre-Order?

 


A pre-order is an advance purchase of an item that is not yet in stock but is currently in production or in transit to our fulfilment centre.

By placing a pre-order, you secure your item before it sells out.

 

 

 

Dispatch Time for Pre-Orders

 


All pre-order items display a clear estimated dispatch window on the product page.


For example:

“Pre-Order: Ships between 18 January – 28 January.”


Our pre-order window is typically 2–3 weeks.

We always include a safe buffer to ensure your order arrives on time and in perfect condition.

 

 

 

Payment for Pre-Orders

 


Payment is taken at checkout to reserve your piece from the upcoming batch.

This guarantees your allocation and ensures you are first in line when stock arrives.

 

 

 

Shipping of Pre-Order Items

 


Once your pre-order item has been dispatched, you will receive a shipping confirmation email with full tracking details.


If your order contains both in-stock and pre-order items, they will be shipped together to reduce packaging waste and ensure your items remain protected.

If you would like in-stock items sooner, please place a separate order.

 

 

 

Can I Cancel My Pre-Order?

 


Yes — you may cancel your pre-order anytime before dispatch for a full refund.

Once your order has shipped, our standard returns policy applies.

 

 

 

Changes or Delays

 


If there are any unexpected changes to the dispatch window, we will contact you immediately.

We work closely with our production team to ensure your items ship within the promised timeframe.

 

 

 

Why We Use Pre-Orders

 


Pre-orders allow us to:

 

  • Offer limited, handcrafted pieces

  • Produce in small, luxury-quality batches

  • Maintain high craftsmanship standards

  • Avoid overproduction and reduce waste

  • Ensure your item is finished and inspected with care

 


This helps us keep Aluma’s experience personal, intentional, and true to our values.