Terms of Service
Aluma Home Ltd – Terms of Service
Last Updated: July 2025
These Terms of Service (“Terms”) govern your access to and use of the Aluma website, products, and services (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Acceptance of Terms
By accessing our Services, you confirm that you have read, understood, and agree to these Terms. Aluma Home Ltd reserves the right to amend or update these Terms at any time. Continued use of our Services after such changes constitutes your acceptance.
2. Eligibility
You must be at least 18 years old to use our Services. By using our site, you warrant that you are of legal age and have the authority to enter into this agreement.
3. Account Registration
Certain features may require you to register an account. You agree to provide accurate and up-to-date information and to maintain the confidentiality of your account credentials. You are responsible for any activity under your account.
4. Product Information
We strive to present accurate descriptions and imagery of our products. However, we cannot guarantee that product descriptions, measurements, or colours will always be entirely accurate, complete, or current. Items may vary slightly due to photography and screen settings.
5. Orders and Payment
By placing an order on our website, you agree to provide valid payment details and accept responsibility for all charges incurred. We reserve the right to cancel or refuse any order for any reason.
All payments are securely processed via Shopify Payments, PayPal, Stripe, or Apple Pay. Prices are listed in GBP and may not include shipping or applicable taxes, which will be added at checkout.
6. Shipping & Returns
Shipping times and options are listed at checkout. Please note that delivery estimates are not guaranteed. For information on returns and exchanges, please refer to our Returns Policy.
7. Intellectual Property
All content on the Aluma website — including images, text, logos, and graphics — is the intellectual property of Aluma Home Ltd and protected by UK and international copyright laws. You may not reproduce or distribute any content without our written permission.
8. Privacy
Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy, which complies with GDPR and UK data protection laws.
9. Termination
We reserve the right to suspend or terminate your access to our Services at any time, without prior notice, for any reason — including breach of these Terms.
10. Shopify Hosting
Our store is hosted on Shopify Inc., a secure and PCI-compliant e-commerce platform that enables us to sell our products and services online.
11. Online Store Usage
You may not use our site or products for illegal or unauthorized purposes, nor violate any laws in your jurisdiction (including copyright laws). Any breach of these Terms may result in immediate termination of your access to the Services.
12. General Conditions
We reserve the right to refuse service to anyone for any reason. You agree not to reproduce or exploit any part of the website or its content without written permission. Transmission of your non-payment-related content may be unencrypted and travel across multiple networks.
13. Modifications to Services and Pricing
Prices and product availability are subject to change without notice. We may modify or discontinue Services (or any part of the website) without liability.
14. Product Availability
Some items may be offered in limited quantities. We reserve the right to limit quantities per person or household and to cancel or refuse orders that appear to be placed by resellers or distributors.
15. Accuracy of Billing and Account Information
You agree to provide current, accurate, and complete billing and contact information. We may cancel orders or contact you if there are issues with your order details.
16. Optional Tools and Third-Party Services
We may offer access to third-party tools or links. We are not responsible for the content, accuracy, or policies of these external services, which you use at your own risk.
17. Disclaimer of Warranties
Our products and services are provided “as is” and “as available.” We make no guarantees regarding the quality, accuracy, or reliability of the Services. We are not responsible for interruptions, errors, or delays beyond our control.
18. Limitation of Liability
To the fullest extent permitted by law, Aluma Home Ltd shall not be liable for any damages resulting from your use of our Services or products. This includes, but is not limited to, indirect, incidental, or consequential damages.
19. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the UK courts.
20. Contact Us
If you have questions regarding these Terms, please contact us.